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Setting Policies

Warranty

Love Affair Diamonds (LAD) offers a 30 day warranty against manufacturing defects and melee loss on all settings, including branded lines such as Sholdt.  Should you experience a problem within the first 30 days (from date you receive your setting), we will repair or replace your setting at no cost to you (round trip shipping will be at our expense as well.)

Warranty exclusions include, but are not limited to: damage from the mistreatment of your setting.

Should you experience problems with your setting beyond the first 30 days, repair or replacement will be at the discretion of LAD, depending on the nature of the problem (for example, normal wear and tear versus catastrophic or irreparable damage), and will be at your expense (including shipping).  LAD will provide a ballpark estimate based on the described repair work required, however a final price cannot be offered until we are able to examine your setting in person.

Insurance

If you opt to use LAD’s shipping account and 3rd party insurer, your item will be fully covered for loss while in transit. It will also be covered the entire time it’s in our (or our jewelers’) possession.   Coverage includes loss from the usual perils, such as theft, fire, etc.

Damage or loss during re-polishing of a diamond or gemstone (if applicable) is excluded from coverage – buyer assumes all risk.

In no event shall LAD be liable for any indirect, special, incidental, or consequential damages arising out of your purchase or use of any product or service offered by LAD.

Returns

Custom settings are non-refundable (aka, final sale.)

Payments

Once you’re ready to proceed with your order, please contact us. We will then email you a work order and invoice, at which time a 50% deposit will be required.

Once we receive your deposit, we will arrange for the shipment of your center stone (if applicable) and, upon receipt, will begin the CAD design/order process.

Should you cancel your custom setting order at this time (during the CAD stage) we will return your deposit, less a $450 design fee. Once you approve the CAD renderings and your custom setting is put into production, the entire deposit becomes non-refundable. The balance will be due upon completion of your setting, prior to shipment.

Any designs created by LAD or its associated jewelers become the sole property of LAD/said jewelers and will be used to market the company's design services.  If you would prefer that your design be kept private, LAD will consider it on a case by case basis upon written request prior to the start of your project.

LAD accepts personal checks, wire transfers, credit cards (Visa, Master Card and AMEX) and Paypal. 

Production Time

We take great pride in the quality of our custom settings, and as you know (since clearly you have exquisite taste for considering CvB and LAD in the first place!) great workmanship takes time. Please allow 6-8 weeks for the fabrication of your setting (from the time you approve the CAD renderings).  We promise it will be worth the wait.  

Unfortunately, LAD cannot accommodate rush orders under any circumstances, so please plan accordingly.

Layaway and Trade-Up

Unfortunately, we’re not able to offer layaway on any custom setting services.

Custom settings are excluded from LAD’s trade-up policy, however we’d be happy to discuss consignment options with you, should you want to sell your setting in the future.

International Customers

We would be honored to work with you, no matter where you call home. But please remember that any and all customs fees, taxes or duties will be your responsibility to pay, so research accordingly.

Shipping

We ship within the US via Fed Ex or UPS overnight for all purchases.

For international shipments,there will be an additional 75.00 shipping charge.

Sales Tax

Sales tax will be charged to buyers residing in WA.

Sizing

We will create your custom setting in the size indicated on your order form. For future re-sizing, please contact us for a quote.

Custom Designs, Modifications and Changes to Your Order

LAD is accepting custom design orders!  Please contact us if you'd like us to quote your project!

With regards to design modifications, we are happy to discuss possible changes with you, as well as quote you as applicable. 

 

Thanks so much for considering Love Affair Diamonds for your setting!  We know that you have many options available to you, and appreciate the chance to earn your business.

 


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